Dec 03, 2016

#Cognitivetechnology will drive a #customerexperience revolution

When digitally-savvy consumers contact a brand for customer service, they expect a consistent, seamless customer journey across a broad range of contact channels, and to have their queries resolved in a fast, personalised way. Research suggests that many businesses are struggling to keep pace with these expectations. A recent survey from KPMG found that 88 per cent of CEOs are concerned about the...

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