Jun 29, 2021

How Social Media Transparency Can Improve Customer Service for Restaurants | The Social Media Monthly

How Social Media Transparency Can Improve Customer Service for Restaurants By Dr. Gary Edwards   Restaurant patrons are turning to their social networks for recommendations more than ever before. Empathica’s 2013 QSR (Quick Service Restaurants) Benchmark Study revealed that 38 percent of QSR customers have read a restaurant review online in the past 30 days. Unsurprisingly, the data also reveals...

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