Jul 02, 2016

The 4 Fundamental Attributes of Customer Loyalty, Part 1 | Customer Experience | TechNewsWorld

As I see it, there are four basic capabilities, or attributes, needed to build better customer loyalty. I learned about them from two McKinsey researchers. Those attributes, according to David C. Edelman and Marc Singer -- and I agree -- are the following: automation, proactive personalization, contextual interaction and journey mapping.

Proceed to the page: http://linkis.com/mvO9I

Similar Articles Added Today

Latest Links Processed

  • r9jzrao990 | Ultimate-Guitar.Com

    r9jzrao990 profile, shots and blogs at Ultimate-Guitar.Com | Guitar Community

  • d2kbzdk070 – Profile – Colorado Grape Growers ForumViticulture

    Colorado Grape Growers Forum - Member Profile > Profile Page. User: d2kbzdk070, Title: New Member, About: When parents take on extra dedications beyond the family, it may be difficult to preserve the same degree of research assistance they had actually bee...

  • 16534.pdf | DocDroid

    Applying coupon codes is an easy way to save money online, yet most shoppers fail to take advantage of them. It's a hassle to leave a site you are shopping while you have items in your online cart just to look for a coupon code, and many times we check out on the spot when we see a product we like...

0/120