Jan 20, 2020
Two elements of an apology | Seth's Blog
Compassion and Contrition "We're sorry that your flight was cancelled. This must have truly messed up your day, sir." That's a statement of compassion. "Cancelling a flight…
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United says sorry to passenger dragged off plane and vows to 'make it right' - ITV News
The boss of United Airlines has apologised and pledged to take "full responsibility" after initially backing staff when a passenger was forcibly removed from a flight. The company has faced intense scrutiny and seen nearly $1 billion wiped off its share price over their defiant stance after the...
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Oxytocin can improve compassion in people with symptoms of PTSD -- ScienceDaily
Oxytocin -- "the love hormone" -- may enhance compassion of people suffering from symptoms of post-traumatic stress disorder (PTSD), according to new study. Compassion is pro-social motivation to help others who are in distress. It is an outcome of emotional of empathy -- the ability to recognize...
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Sorry Sorry - 예성
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My Beki Boss - Rated SPG (Part 1) - Wattpad
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