Aug 05, 2020

Survey: Most companies don't get how customer service on social media works - PR Daily

New research from Sprinklr shows that 80 percent of companies think they’re doing a great job, but only 8 percent of customers think so. It’s not them. It’s you. About 80 percent of companies think they’re crushing it at customer service, but only 8 percent of paying customers agree. The disconnect was reported in a […]

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