Oct 30, 2015

What are Rules for building sustainable Customer Experience in a Digital World… | Digital Business

With the acceleration of digital business models around platforms that offer new options and experiences for the customer, the rules of engagement for attracting and retaining customers has changed. With the millennial generation looking to surpass the baby boomers in the next period of time, with 40% of the world population over 65 in many countries and the impact of technology as it both...

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