Feb 05, 2017
Creating that ultimate shopping experience starts with engaging your employees. If your employees aren’t engaged, it’s a tall order to spark widespread customer engagement and, ultimately, brand loyalty.Proceed to the page: http://linkis.com/kUlVU
From creating improved customer experiences to a renewed focus on employees, 2017 will be a year where companies deploy new employee engagement strategies that result in increased customer satisfaction. Here are four predictions on how brands will step up their game in the new year.
Emotional intelligence is the cornerstone of your customer engagement strategy. Customers buy your products based on how they feel. And that feeling focuses on how your employees treat them, the quality of your product, and even your brand’s culture. The shopping experience matters to buyers. A...
By Sreeni Kutam Here's how HR professionals can ensure engagement becomes a personal experience to employees while also creating a work environment that fosters highly engaged workers.
By Sreeni Kutam Here's how HR professionals can ensure engagement becomes a personal experience for employees while also creating a work environment that fosters highly engaged workers.
Temkin Group reports a correlation between employee engagement and success in customer experience. In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at customer experience have one-and-a-half times as many engaged employees as customer experience laggards...
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