Sep 07, 2015

Your Connected Product Could Be Your Best Customer Engagement Tool - IMCyclopedia.com

Brian Solis is a digital analyst, anthropologist, futurist and author of X, What’s the Future of Business (WTF), Engage! and The End of Business As Usual.In a time when connectedness is part of everyday life and people have become online media platforms, customer experiences either work for a company or against it. Those experiences, now widely spread and shared so easily, have become the new...

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