Apr 14, 2017

Guest Blog: The Future of CX Lies with Humans Not Robots - Shep Hyken | Shep Hyken

This week on our Friends on Friday guest blog post my colleague, Jaime Scott, writes about how engagement is crucial to delivering an excellent customer service experience. Remember that engaged employees work harder, care more about the company, the people they work with and ultimately care more about the customer.  – Shep Hyken Plagued by …

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