Dec 23, 2016

Guest Blog: Surviving Poor Customer Service: 10 Lessons Learned | Shep Hyken

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares 10 lessons learned from a poor customer service experience. As Dianna says, changing any of these dynamics can help elevate your customer service. – Shep Hyken A recent renovation in our home due to a water leak became almost a …

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