Mar 24, 2017

Guest Blog: How Companies are Using Bots to Enhance Customer Experience - Shep Hyken | Shep Hyken

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Used properly, I believe bots can be an customer service excellent tool. – Shep Hyken Booking an appointment—say, a plane ticket—used to be so easy. Just pick up …

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