Mar 10, 2017

3 Simple Ways (Backed by Research) to Improve Customer Service Quality | Shep Hyken

This week on our Friends on Friday guest blog post my colleague, Steven Macdonald, shares the results of a study examining how companies around the world respond to customer service requests. I find the results quite alarming! – Shep Hyken Good customer service – especially in response to customer service requests – is one of …

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