Feb 17, 2017

Chatbots and the future of 911 | Focusa2z Connects World

GUEST: The odds are you have already engaged with a bot during a customer service interaction. In fact, with advances in natural language processing, it’s getting harder to distinguish a human from a computer. Gartner projects that more than 85 percent of customer interactions will be managed without a human by 2020. BI Intelligence reports that …

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