Sep 07, 2016
In the past weeks I found more and more articles like this one that talk about the importance of continually exceeding customer expectations to be able to deliver a positive customer experience. Only this way, companies get advised, will they achieve customer loyalty and advocacy. I, frankly, find this more than a bit disconcerting. To …Proceed to the page: http://linkis.com/mO0VJ
Organizations and businesses that deliver superior customer experience are thriving, because customers expect their interactions with companies to meet and even exceed their expectations. As a result, customers are rewarding the organizations and businesses that deliver the best customer experience...
The 2016 Global Customer Service Week is here, and has taken a new positive dimension in Nigeria. It promises to be an educative week for all customer service-inclined companies and individuals with its first ever Customer Experience Management Conference scheduled for October 5th and 6th 2016, at...
We've all heard the boasts that companies make about their superlative customer experience (CX) goals and missions, promising customer delight and surpassing customer expectations. And while most comp
Since 2007, Forrester has helped consumer brands evaluate the experience they deliver to their customers with our Customer Experience Index (CX Index™). This methodology powerfully demonstrates to business-to-consumer (B2C) companies the link between CX and customer loyalty.
Customers want more than ever, and many companies struggle to keep up with their newest expectations. Here’s help understanding — and exceeding — those expectations.
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