Jun 16, 2015

Contact Center Analytics

Contact center analytics are a vital asset to call centers looking to ensure compliance, grow revenue, strengthen customer loyalty, improve efficiency and increase customer satisfaction. Contact center analytics assist management by sorting and simplifying big data, in order to provide valuable insights on the relationship between agents and customers to achieve a higher quality of service.

Proceed to the page: http://linkis.com/tjCu8

Similar Articles Added Earlier

  • Payment Card Industry Compliance: An overview of P... - HP Enterprise Business Community

    Businesses today are inundated with regulations that mandate recording for compliance and risk management. As the amount of personal data entering the organization through the contact center increases, it is necessary that organizations provide a way to keep it secure. With regulations frequently...

  • The Retail TouchPoints Blog • Top 5 Challenges Retailers Face Managing...

    By Tom Karren, Moki   With more retailers bringing technology into their stores and 90% of customers saying they expect retailers’ brand experience to be uniform across channels, the question isn’t whether to converge your physical and digital customer experiences — it’s how to do so. In-store...

  • Manager-valuations - Gurgaon - Ernst Young - 8-to-10 years of experience

    Posted By - Ernst Young. Keywords - sql server,business intelligence,testing tools,forms,visual basic,documentation,analytics,ms access,qlikview,project delivery. Job Description - Job purpose The main objectives of the role are to achieve business growth by achieving...

  • Product Development Engineer - OH

    PRODUCT DEVELOPMENT ENGINEER Leading provider of custom specialty film products is seeking a PRODUCT DEVELOPMENT ENGINEER at its Southeastern Ohio manufacturing facility.  This position supports the engineering aspects of product activities from the early phases of development...

  • Job Information: Plant Superintendent Job

    POSITION SUMMARY: Supervises and coordinates activities of production supervisors and employees by performing the following duties. The Plant Superintendent drives a culture of safety through leading by example, setting expectations and standards, and reinforcing positive behavior during the...

Similar Articles Added Today

Latest Links Processed

  • Is Burger King an Economic Patriot? | CNSNews

    Forty-nine U.S. companies have completed tax inversions. Twenty more are looking at them. The prospect that a lame duck Congress may take up legislation to end the practice and stanch the bleeding of tax revenue from the U.S. Treasury could cause a stampede.

  • Home | Change4Life

    Make a change today with Change4Life! Discover sugar swaps, healthy recipes, nutritional advice, and top tips and activities to help your kids stay healthy.

  • Harry Reid Delays $10.10 Minimum Wage Vote as Dem Senators Waver | Newsmax.com

    Senate Majority Leader Harry Reid says he is delaying a debate and vote on legislation to raise the minimum wage, but he is adamant that he won't consider plans to hike the pay to less than $10.10 an hour, even to attract reluctant Democrats fearing an election-year backlash to sign the bill.