Jan 17, 2017

Building a Customer Experience-Driven Contact Center | Genesys Blog

“Although your customers won’t love you if you give bad service, your competitors will,” warns Kate Zabriskie, author of Customer Service Excellence. We’re all very aware that delivering great customer experience (CX) is no longer optional. For most companies—likely yours among them—great CX is essential for continued success. According to the Temkin Group, if a Read More >

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